Return and Refund Policy

Thank you for choosing Go-Granite.Com for your granite and stone product needs. We value your satisfaction and strive to provide you with the best products and service. Please review our return policy below to ensure a smooth return process.

Return Policy:

1. Eligibility for Returns:

• Items must be purchased directly from Go-Granite.Com within 30 days.
• Eligible items include unused products in original packaging.

2. How to Initiate a Return:

• Contact our customer service team at 972-219-TOPS (8677) or Sales@go-granite.com  for a Return Authorization (RA) number.

3. Shipping and Handling Charges:

• Customers are responsible for return shipping costs unless the return is due to an error or defective product on our part.

4. Refund Process:

• Refunds are issued after inspection and returned to the original payment method.
• Please allow 3 to 7  business days for the refund to process.

5. Exchanges:

• Follow the return process and place a new order for desired items.

6. Damaged or Defective Items:

• Contact us immediately for replacements or refunds for damaged or defective items.

Thank you for choosing Go-Granite.Com. Your satisfaction is our priority, and we look forward to serving you with the highest standards of quality and service.

Sincerely,

Go-Granite.Com

608 East Hickory Street, Suite 128 Denton, TX 76205

Phone: 972-219-TOPS (8677)

Email: Sales@go-granite.com