Shipping Policy

Go-Granite.Com Shipping Policy

Thank you for choosing Go-Granite.Com for your stone products and interior solutions. Our commitment is to provide not only superior products but also a seamless shopping experience. Please review our shipping policy for all the information you need about shipping your orders.

1. Shipping Destinations:

We currently ship within the United States. For international shipping inquiries, please contact our customer service team at 972-219-TOPS (8677) or Sales@go-granite.com.

2. Processing Time:

• Orders are typically processed within 1-3 business days after payment confirmation.
• Custom or bespoke orders may require additional processing time. Our team will provide you with an estimated delivery date for such orders.

3. Shipping Methods:

• We use reputable carriers to ensure safe and timely delivery of your orders.
• Shipping methods include standard ground shipping, expedited shipping, and freight services for larger items.

4. Shipping Costs:

• Shipping costs are calculated based on the weight, dimensions, and destination of your order.
• Shipping costs will be displayed during the checkout process before payment confirmation.

5. Order Tracking:

• Once your order has been shipped, you will receive a confirmation email with tracking information.
• You can track your order using the provided tracking number through the carrier's website.

6. Delivery Time:

• Delivery times vary based on the shipping method selected and your location.
• Standard ground shipping typically takes 3 to 5 business days.
• Expedited shipping options are available for faster delivery.

7. Delivery Inspection:

• Upon receiving your order, please inspect the packaging and contents for any damage.
• If you notice any damage, please contact our customer service team immediately to initiate a claim.

8. Shipping Restrictions:

• Some items, due to their size, weight, or material, may have shipping restrictions to certain locations. Please check the product description for any shipping restrictions.

9. Changes to Shipping Information:

• If you need to change the shipping address or other details after placing your order, please contact our customer service team as soon as possible.

For any questions or concerns regarding our shipping policy, please do not hesitate to contact our customer service team at 972-219-TOPS (8677) or Sales@go-granite.com.

Thank you for choosing Go-Granite.Com. We appreciate your business and look forward to ensuring your products reach you in excellent condition and on time.

Sincerely,

Go-Granite.Com 

608 East Hickory Street, Suite 128 Denton, TX 76205

Phone: 972-219-TOPS (8677)

Email: Sales@go-granite.com